Solving Allstate's Insurance Liability
problem for ride share drivers
Revolutionizing Rideshare Coverage with Innovation
Overview - The Project Brief
The Allstate Insurance Company, one of the largest American Corporations and a Fortune
500 company, provides insurance for a wide variety of purposes. Allstate Insurance is
one of the most popular insurances in the market. Allstate offers insurance and product
solutions to clients who may be working with ridesharing companies: the drivers.
Opportunity - Innovate to improve
customer benefits
A dilemma often faces drivers of services such as Uber, Lyft, Via and other
ridesharing services who own Allstate insurance whenever an accident happens outside
of their active time. Because drivers may not always be driving for ridesharing
purposes when an accident occurs, there is often confusion over who is responsible
for a vehicle’s insurance.
Solution -
Predictive analysis
Allstate Insurance and DePaul Innovation Development Laboratory (iD Lab)
connected over this problem the company was having. We offered our services and
suggested field research and prototyping for tackling this issue.
Solution 1
For the first steps, we conducted
research and fieldwork to generate ideas for developing solutions to aid
Allstate.
Solution 2
Then an iOS prototype was developed
to collect mobile sensor data and digital fingerprints to analyze the data.
Solution 3
Finally, we used predictive analytics
to identify when rideshare drivers are engaged in personal versus rideshare
driving.
The Impact - Allstate app streamlined
rideshare insurance, improved transparency.
The solution we provided aided Allstate in identifying which insurance policies could
apply during an incident with a rideshare driver. The application provided Allstate more
transparency to vehicle accident information and insurance policy applications. The iOS app is in production since July 2017. Two major rideshare companies are waiting
for the app to be available on the App Store.
